Trends in telecommunication technology market are looming up some of the great multimedia and mobility experiences. Tech innovations have brought a seismic change in our modes of communication. IM app, live website chat, video-conferencing, and unified communications – the business communication has become much more simplified, versatile, and enables your business along wherever you go.
The number of smartphone users has significantly increased with the recent trend of collaborative solutions emerging in the market. Parallel to increment in smartphone users, the smartphone devices are also, growing. And as the devices mature more sophisticated needs arrives. Carriers must enhance their networks are providing larger area coverage and faster internet speeds.
The emergence of 3G, 4G, and LTE is enabling businesses to quickly meet its communication needs and foster the faster integration between smartphones and its setups such as hosted PBX. Subsequently, this reduces the departmental, back-and-forth email flow which in turn enhances the corporate productivity. As, the collaboration between smartphone capabilities and hosted PBX set-ups are strengthening, the players of hosted PBX system will face a difference in following areas:
Social media has become a necessity and users can easily rely on smartphones as it offers integration with various social channels smoothly. Enabling users to communicate with other clients across various mediums and receive push notifications while keeping them connected on the prevalent voice calls. Integration of social channels is growing prominent among hosted PBX setups. Monitoring leads, establishing policies can be easily done with the help of hosted solutions. These channels are opening up wide opportunities for better customer service. Assigning tasks to employees’, reaching a wide number of users instantly; all can be done on a requirement basis easily.
Deploying Several Mobile Applications
Business dependency on the technology has now moved miles ahead of simple email and fax requirements. There are various applications like CRMs, ERPs, etc. that drive the business. Several mobile functions such as text and email can be successfully incorporated in a hosted PBX setup along with the mentioned business applications. Between call forwarding and routing services, users can connect their devices to a single system. Some of the mobile applications have been already incorporated and are recognized as a critical factor while choosing any hosted PBX solution. Taking a step further, besides just easy integration of applications in the hosted environment, many of the cloud platforms have enabled users to develop apps and run them in the cloud immediately.
Smartphone/Tablet Grow as Most Feasible Option
Smartphones have grown capable of remarkable feats. As LTE networks have started to expand its coverage all over the globe, the conventional boundaries have narrowed for tasks such as instant access to required resources, handling large files, and integration into CRM systems. The increment in the quality of 4G networks have streamlined the process of making and receiving calls via hosted PBX apps also, leading to improvement in service availability and voice quality.
Anywhere, Anytime Workability with Integrated Office Suites
Data can be easily shared across several mobile devices. Hosted PBX solutions are integrated well with office suites which allow salespeople and travelling workforce to work anywhere and anytime merely with an internet connection. This integration with office suites not only simplifies many of the tasks but also, enables the workforce to make and receive calls anywhere and anytime.
With plenty of smartphones coming in the market, supporting businesses have become much flexible than before. Productivity solutions, mobile time-management, host of vertical solutions and customer relationship management offer solutions to streamline customer service experience. Consuming smartphone trends growing in the telecommunication is like choosing the right technology mix to get the most out of businesses. So, explore it and start overpowering your competitors with best of technology.